House Rules.
We put special emphasis on the cleanliness of our house and ask our guests kindly to look after our facilities and furnishings. Please treat our house with the same respect as you would your own home. Therefore some house rules need to be respected during your stay.
Please ensure you read and fully understand the house rules at the beginning of your stay. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.
1. PARKING
A car-free environment around the house is much nicer to enjoy. Therefore, please park you cars as much as possible on the parking bellow the gate.
2. PETS
Pets are welcome upon request and with appropriate prior authorization from the owners. Only pre-registered pets are welcome.
Pending authorization your 4-legged friends can use the garden if kept on a leash. Their owners are responsible for collecting their droppings. And cleaning it up.
Your pet must be well-behaved and not cause any damage to the interior. A pet should not enter the bedrooms or sit on furniture. We expect you to respect these rules.
We don’t offer any amenities like baskets, blankets, food bowls etc. for you pet. You will have to bring your own things for it.
3. SMOKING
Smoking inside the house is prohibited, this also includes electronic cigarettes. Smoking is only permitted in outdoor areas. We kindly request you pay special attention to not causing any fire hazard by throwing your cigarettes in the garden.
Discovering guests have been smoking inside the property will result in loss of the security deposit or charge of a penalty cleaning fee.
4. PARTIES & EVENTS
It is forbidden to organize parties or events. Listening to music is wonderful, but please mind your neighbors. Avoid playing loud music or making too much noise at night. Please respect a quiet time between 11pm & 8am.
If any neighboring residents report excessive noise or unruly behavior, we may have to evict you from our property and terminate the vacation rental agreement. This could result in loss of security deposit and rental amount.
5. CANDLES & FIRE
Candles create a great atmosphere, but don’t leave them unattended.
Fire is only allowed only in the indoor fireplace. Please purchase your own wood logs and do not use the stock of the house. Whatever is used will need to be replaced at your expense.
6. CAPACITY & GUESTS
The maximum capacity of the house (12 people) should be respected. If you arrive with more than 12 people, you will be asked to leave and no refund will be given
Guests are welcome, but we should be informed of any visitors ahead of time. Visitors’ cars should be parked at the parking lot at the entrance. In case maximum capacity is reached, it is not allowed for your (day) visitors to spend the night without our prior consent and knowledge.
You are also not allowed to place one or more tents, popup campers, caravans etc. in or near the accommodation.
7. KITCHEN
Please use the kitchen appliances and equipment respectfully and in the way they are purposed. In case of questions, please contact us.
Be careful not to wash food that remains down the drain. Please ventilate the kitchen after cooking anything that could leave a strong smell behind.
Deep frying is not allowed in the accommodation.
To help the environment, please only switch on the dishwasher when it’s full and use the eco-program where possible.
To simplify the inventory process, please return any kitchen items back to where you originally found them.
8. BARBECUE
Please use the designated barbecue utensils and not the regular kitchen tongs. Be sure to clean the barbecue after use, it’s much more difficult to clean the next day!
9. POOL
Please avoid using glass tableware or glass bottles near the pool.
Guests must shower before entering the pool to rinse off any sunscreen.
Please do not use bath towels around the pool. Beach towels are provided to this effect.
10. LINEN
Please don’t take any bath towels with you to the beach either.
You are obligated to use the bed linen rented by you. It is not permitted to take the bed linen and the other bed textiles out with you.
Upon departing, you must take the used bed linen off the beds and place it in the bathtub in the bathroom.
11. FURNITURE
Indoor furniture needs to remain indoors, please don’t take chairs etc. outside. Furniture needs to remain at the their original location. Please take the sunscreen or parasol indoors during hard winds and rain.
12. TRASH
Please dispose of garbage and recycling in the proper containers. Trash should be brought to the communal trash containers located HERE, on your way to the town of Sayalonga.
13. CHILDREN
Never leave children unsupervised at our property without any adults. Guests are fully responsible for the safety and security of their children at all times (including around the pool), as well as any disturbance caused to other residents in the neighborhood.
14. ACCIDENTS & DAMAGE
Always report any accidental damage or breakages in a timely manner, especially before departure. If there is damage, we will review the problem to decide if and how much the deduction or repair costs will be. The customer is responsible for 100% of costs or repairs. These costs will be charged directly to the credit card used for booking the stay, without notice.
15. ELECTRICITY
Please make sure you switch off lights, fans or any other small electrical appliances when you go out. The same applies to air-con and heating – we’re an eco-friendly home!
16. OUTAGES
In the unlikely case of a power, water or gas outage, please call us before touching the control panel. No compensation will be given for any temporary outage of electricity, gas, water, cable, satellite or telephone service.
17. SECURITY
Any time guests leave the vacation rental, it is their responsibility to ensure all windows and doors are closed and locked to maintain security and prevent rain and water damage.
18. CHECK-IN & CHECK-OUT
The minimum age for check in is 18.
Check-in time and procedure will be arranged prior to your arrival. Unless agreed otherwise, check-in times
are from 15:00 to 20:00. If you are arriving after 20:00 that’s no problem, but please let us know in a timely fashion so that we can prepare.
Check-out is at 11:00, unless agreed otherwise. Please leave the dishes clean in the cupboard, empty the dish washer, switch off lights, empty the fridge and deposit the garbage in the communal container on your way to Sayalonga.
19. LOST & FOUND
We are not responsible for the loss of any personal belongings or valuables. In case you misplace something in the house, please let us know so we can look out for the item during the changeover and vacation rental cleaning.
20. SERVICE, MAINTENANCE & REPAIR
Guests are to allow the homeowner or service/maintenance access to the property for purposes of repair and inspection. This includes and is not limited to the regular maintenance of the pool & garden. The homeowner will exercise this right of access in a reasonable manner and advise beforehand where possible.
21. CAMERAS
There are surveillance or recording devices on the property. For your security, please do not turn them of or cover them without prior approval from the owners.
22. COMPLAINTS & SUGGESTIONS
Despite our care, it’s possible that you’ll have a complaint or suggestion. Notify us in a timely fashion so that we can maintain our service and quality and/or can improve it and take action during your stay.
Complaints and any issues reported only upon departure, can no longer be actioned.
As a guest, you are responsible for any damages that occurred during your stay, and are required to report them immediately, this includes damages caused by your fellow guests etc. Damages/breakages etc. that are already present or visible upon arrival should be reported directly on arrival. Reporting damages/breakages afterwards cannot be traced/attributed and will be charged to the person currently renting the accommodation.
23. RESPONSIBILITY
We are NOT responsible for: damage and/or injury occurring as the result of staying on our property; damage and/or injury occurring as a result of the use of the facilities on the property.
We cannot accept responsibility for noise nuisance, inconvenience etc. experienced during the stay in and around our accommodations caused by third parties in the broadest sense of the word.
We cannot be held responsible when facilities break down and/or facilities or amenities are non-operational during your stay. Of course we will be doing our best to have repairs, restoration or replacement carried our as soon as possible, and to ensure a solution that satisfies you.
Don’t let your (small) children out of your sight and don’t leave them alone in the pool.
The tenant on who’s name the reservation is made is the main tenant and therefore also responsible for their co-tenants. The rental agreement is personal and you are not allowed to (sub)let in part or as a whole to others. If anyone other than the main tenant, but someone who belongs to the same traveling company, will pick up the key, please notify us in advance.
Guests are responsible for ensuring that any visitors comply with these House Rules. Breach of any of these house rules is a breach of the terms and conditions of occupancy, as per the rental agreement you have signed.
We reserve the right to evict any guests or visitors from the property who refuse to follow these house rules.
In any case, please use common sense while staying in our house. If you’re unsure about any of the house rules and require further clarification, please give us a call.
We thank you for your cooperation and understanding. We wish you a very pleasant stay at one of our homes.
Cancelation Policy.
For direct bookings:
- 50% payment at time of booking.
- Payment of the remaining 50% 30 days before your arrival at Casa Admar.
- In the event of cancellation, no refund can be requested once the payments have been made.
Privacy Policy.
1. INTRODUCTION
At Casa Admar, we care about your privacy. It is of the utmost importance for us that all processing of personal data takes place in consideration of the privacy of the individual. This is why we always do our best to ensure that all processing of personal data takes place in accordance with the General Data Protection Regulation (the “GDPR”) and other applicable national legislation. This privacy policy (the “Policy”) applies to personal data about guests, visitors, customers and suppliers as well as other individuals who may be registered in IT systems (such as booking systems), website, apps, loyalty programs or the equivalent or personal data that is transferred from travel agencies, other booking sites or similar.
2. WHO IS THE CONTROLLER?
Thomas Verbaet & Damien Gagnaire
Casa Admar
29752 Sayalonga
Spain
info@casa-admar.com
3. HOW WE COLLECT PERSONAL DATA
Depending on the situation, we collect information from you or from other sources.
From you
If you have contact with us regarding a reservation, have special requirements regarding your visit or use a social media that we provide, we will collect and process the information that you provide us with. These could include sensitive personal data, such as information about allergies.
From other sources
If someone makes a reservation for you, we may process such personal data about you.
Also, sometimes we receive personal data from third parties with whom we do business with or that are suppliers to us.
Under certain circumstances we process personal data about you that originates from publicly available sources, such as social media. This is for example the case when you make a review about our rental property on a website.
In those cases we process personal data about you that we receive from other sources than yourself, we will provide you with information in accordance with the GDPR (if possible).
4. DIFFERENT TYPES OF PROCESSING ACTIVITIES
4.1. Information regarding guests / visitors
Type of personal data
Contact information (such as your name, e-mail address, telephone number and address), demographic information (such as age, gender, age and language), guest stay information (which could include special categories of personal data, such as information about allergies), passport details (which can include your name and address, your place of birth and birthdate and your national identification number, the number of your passport or identity card and your nationality), loyalty program numbers, payment information (such as credit card number), business information, information relating to the reservation, information (e.g. feedback about our propertyand services) that you submit to us (e.g. through customer satisfaction surveys) or that you post online.
Lawful basis for the processing
Consent (in cases we have asked for that and you have accepted it), that processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you to entering into a contract (for example in relation to a reservation) or for a legal obligation (for example a legal obligation for accommodation providers to register guests). We may also process data based on our legitimate interests. We have for example a legitimate interest in contacting our guests to ask them about their stay in our property. When processing is based on legitimate interest, we shall make a balance between our legitimate interests and your rights and interests.
Purpose
To provide you with the services and products that you have asked for (for example in relation to a reservation), in order to evaluate and improve our services or in order to fulfil our legal obligations (for example to register guests as per Spanish legislation).
4.2. Information regarding contact persons
Type of personal data
Contact details such as name, e-mail address and telephone number.
Lawful basis for the processing
We process your personal data based on our contractual relationship or our legitimate interests. When processing based on legitimate interest, we shall make a balance between our legitimate interest and your rights and interests.
Purpose
We process personal data for the purpose of managing the supplier relationship, for contacts in various questions, billing and marketing (if applicable) or to communicate in other ways with you and your company.
4.3. Social media
Type of personal data
The personal data that you submit to us on any social media platform (e.g. name, e-mail address and telephone number).
Lawful basis for the processing
Consent (in cases we have asked for that and you have accepted it) or that processing is necessary for the performance of a contract to which you are party or in order to take steps at the request of you to entering into a contract (for example in relation to a reservation) or legitimate interests. When processing based on legitimate interest, we shall make balance between our legitimate interests and your rights and interests.
Purpose
To provide you with the services and products that you want, to manage and market our services and products and to communicate with you.
4.4. E-mail
Type of personal data
Name, e-mail address, telephone number and any other personal data that you submit to us via e-mail.
Lawful basis for the processing
Consent (in cases we have asked for that and you have accepted it) or that processing is necessary for the performance of a contract to which you are party or in order to take steps at the request of you to entering into a contract (for example in relation to a reservation) or legitimate interests.
Purpose
To provide you with the services and products that you want, to manage and market our services and products and to communicate with you.
4.5. Personal data regarding children
As far as we know, we are not in contact or collect personal data from children under 18 without relevant permission from a parent or guardian. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.
4.6. Camera surveillance
We use camera surveillance at Casa Admar. Camera surveillance is deemed to be particularly sensitive from a privacy perspective and it is of great importance that all camera surveillance takes place in accordance with the relevant legislation in effect from time to time.
The camera images are processed on the basis of our legitimate interest to secure and protect our property and our guests. Entering an area where a pictogram indicates that camera surveillance is taking place is considered to be prior consent under Spanish camera legislation.
The camera images are processed in accordance with the camera legislation. Casa Admar has indicated the camera surveillance by means of a pictogram.
Contact us if you would like more information about our camera surveillance (see contact details below).
4.7. Profiling
In order to provide you with premium service each time you visit our property, we may keep a profile about you, which can include information about your previous stays (such as how often you rented our property, when you visited our property the last time as well as financial information about your past stays).
The processing of your personal data is based on our legitimate interest to provide you a tailor-made customer service.
5. DIFFERENT KIND OF SYSTEMS
Depending on the circumstances, we may process personal data in, or in relation to, inter alia, the following types of systems:
Property management system, property operation system,, telephone system, accounting system, clock system, yield management system, revenue center system, communication system, credit card system, key card system, TV and IT infrastructure (Internet etc.) and video surveillance system.
6. WHO ARE THE RECIPIENTS OR THE CATEGORIES OF RECIPIENTS WHICH WILL RECEIVE THE PERSONAL DATA?
In order to serve you, we may share your personal and anonymous data with:
- other companies such as vendors, contractors and co-operation companies. Their use of information is limited to these purposes and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed,
- third parties that are data processors that perform services to us (e.g. companies that assist us in marketing activities or IT operations),
- other group companies (e.g. to facilitate reservations),
- lawyers and advisors,
- relevant authorities (e.g. in the context of our obligation to register guests),
- with trusted partners in order to provide you with relevant advertising offers or services,
- analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user, and
- potential acquirers of the company; in case (a part of) our business is sold to a third party, your data may be shared with the acquirer.
7. WILL TRANSFER BE MADE TO ANY THIRD COUNTRY?
As a main rule, we will not transfer any personal data to a third country (i.e. a country outside the EU/EEA). It is possible that service providers of Casa Admar process your data outside the EEA. In this respect, Casa Admar is committed to ensuring an adequate and sufficient level of protection for your data (e.g. by concluding the standard contractual clauses of the European Commission – article 46 GDPR) or by any other appropriate safeguards. If you have any questions about the transfer of your personal data outside the EEA or if you want to obtain a copy of the relevant documents, you can send a dated and signed request to us.
8. HOW LONG IS THE PERSONAL DATA SAVED?
We will not save personal data longer than necessary taking into consideration the purpose of the relevant processing. We shall ensure that any routines applicable to deletion of personal data are complied with (please note that certain laws require that certain types of information must be saved for specified periods of time). Camera images are kept for a period of in principle one month.
9. WHAT RIGHTS DO YOU HAVE AS A DATA SUBJECT?
You have the right of access to your data, to have your personal data corrected, in certain cases to object to the processing and to require the personal data to be erased, that it should be restricted (a marking that the processing of the personal data should be restricted to a particular purpose), and that it should be turned over to you on an IT medium (data portability).
Please note, however, that certain personal data is necessary in order to be able to fulfil certain duties, such as payment information, and may therefore not be restricted or erased for this purpose.
You also have the right to withdraw your consent where the processing is based on consent. Where this is the case, this will be stated as the legal basis in the relevant sections.
In order to exercise your rights under the GDPR, you must send in your request to, or contact, Casa Admar (please see contact details below). Please see below for a more detailed description of your rights as a data subject but note that exercising your rights may be subject to exceptions or conditions.
Right of access
You are entitled to obtain access to your personal data we process about you. If you wish to exercise this right, send us a request as explained below.
The right to correction
As a data subject, you have the right to require that we correct any incorrect personal data about you as a data subject. This also means that you, as a data subject, are entitled to supplement incomplete personal data, among other things by providing a supplemental statement. Such supplementation relates to personal data which is missing and which is relevant taking into consideration the purpose of the processing of the data.
The right to erasure
You are entitled to contact us and request for your personal data to be erased. The personal data must be erased in the following cases: We are entitled to deny erasure in certain cases, among others in order to fulfil a legal obligation.
The right to restrict processing
In certain cases, you have the right to require that we restrict the processing of your personal data. A restriction entails that the data is marked so that in the future it may only be processed for certain limited purposes. The right to restriction applies where you believe that the data is incorrect and request a correction. In these cases, you can request a restriction of the processing during the period of time in which we are investigating the accuracy of the data.
The right to data portability
In certain cases, you have the right to receive personal data regarding you as a data subject and which you have provided to us and the right to transfer this data to another controller. This right applies to automated processing where the processing of personal data is supported by a consent from you as the data subject, or in order to perform an agreement with you and this applies only to such data as you yourself have provided.
The right to make objections
You are entitled, at any time whatsoever, to object to our processing of your personal data where it involves personal data which is being processed based on a legitimate interest. In such case, we may no longer process the personal data unless we can demonstrate a compelling legitimate reason for the processing which overrides the interests, rights and freedoms of the data subject, or where the processing takes place in order to establish, exercise or defend against a legal claim. Where the personal data is processed for direct marketing, you as a data subject are entitled at any time whatsoever to object to the processing of personal data involving you for such marketing, including profiling to the extent this is connected to such direct marketing.
Have we asked for your consent? Then you can always withdraw your consent!
Under certain circumstances, we have to ask for your consent in order to provide you with services and process your personal data. Following your consent, we will only process your personal data for the purposes related to such service, product or similar.
In the following cases, inter alia, we may request your consent: (i) Marketing activities; (ii) In relation to processing of children’s data (where we will obtain consent from a parent); (iii) If we process special categories of personal data (such as allergies); (iv) If we transfer personal data to a third country: (v) Processing of personal preferences for the purpose of personalization.
Where the processing is based on consent, you are entitled at any time whatsoever to withdraw the consent (without this affecting the lawfulness of the processing carried out on the basis of the consent before the consent was withdrawn). If you would like to withdraw your consent, please refer to the same service, website or similar where you consented or contact us at the address or telephone number below.
You are always entitled to file a complaint with the data protection authority. However, in case of any questions or objects, we request you contact us first to enable us to resolve the issue.
10. SECURITY MEASURES
We have implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk with relevant processing activity (including reasonable steps to secure your personally identifiable information against unauthorized access or disclosure). We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error. Please always use the internet with caution.
11. MISCELLANEAOUS
You are not obligated to provide us with any information and personal data about you. However, in some cases, we will not be able to provide you with some of our services or products if we are not allowed to process your personal data.
12. CONTACT DETAILS
If you have any questions or concerns about our privacy policies or our processing of your personal data, please contact us:
Casa Admar
info@casa-admar.com
13. UPDATES OF THIS POLICY
This policy was last changed on July 15, 2022.
We may update this Policy from time to time. We will always post an updated copy on our relevant websites. Therefore, please check our site for updates.